Checking references, which is often done by calling past employers, plays a crucial role in verifying a candidate’s experience. Speaking with a former manager can provide valuable insights, but it’s important to ask the right questions and avoid stepping into legal or ethical gray areas.
If you need support, the staffing experts at Quality Placement Authority can handle reference checks, background screening, and compliance considerations for you. With staffing professionals on your side, the hiring process will be less stressful for you. Plus, you can quickly connect with the best talent for your team.
What Is Appropriate to Ask a Former Employer?
A strong resume and a great interview can paint a promising picture of a candidate, but references help confirm the truth behind their claims. They offer firsthand accounts of how an applicant performed in their previous roles, how they handled challenges, and whether they were a positive contributor to their team. A past employer’s input can help you determine whether the candidate will thrive in your workplace culture or whether they may present challenges down the road.
When calling past employers, the questions should be professional, relevant, and structured in a way that elicits useful responses. Here are some appropriate questions to ask:
- Can you confirm the candidate’s job title and dates of employment?
- What were the candidate’s primary responsibilities?
- How would you describe their work performance?
- What were their strengths and areas for improvement?
- Would you rehire this person if given the opportunity?
Asking open-ended questions allows past employers to provide meaningful insights, rather than simple yes or no answers. Here’s what a positive reference might sound like:
“They were highly reliable and hardworking. Deadlines were consistently met and the individual showed excellent leadership skills. They contributed to a positive team environment and I would absolutely rehire them if the opportunity arose.”
Are Some Topics Off-Limits When Calling Past Employers?
It is also important to keep in mind that there are certain topics that should never be broached during a reference check. These include questions about race, religion, or health. These are inappropriate and could lead to legal trouble. Additionally, some states and cities have rules in place about asking about a person’s salary history.
And while a glowing reference is ideal, not all past employers will have the same level of enthusiasm about a former employee. The red flags you want to look out for is when a past employer avoids answering questions or provides only the bare minimum details. It’s also problematic if multiple references mention issues such as missed deadlines, poor teamwork, or conflicts.
Conducting reference checks can be time-consuming, and it can be challenging to navigate legal and ethical considerations. An employment expert can take care of all these details for you.
Were you planning to call a past employer but you aren’t sure what to say? When it comes to reference checks, experienced recruiters know exactly how to ask the right questions. Quality Placement Authority is a full-service staffing and recruiting firm with nationwide service capabilities. Connect with Quality Placement Authority today.
